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Boutique Information and Customer Service

Boutique Location

2007 West Belmont Avenue
Chicago, IL 60618
(773) 472-3000

Boutique Hours

Monday to Saturday - 10 am to 6 pm
Sunday - 11 am to 5 pm

Exchanges

Just not quite what you thought it would be?
We take great pride in our products, and we hope you are delighted with your purchase. If for any reason you aren't completely satisfied, exchanges are accepted on merchandise within 30 days of receipt for items that have not been, worn, washed, or used and with all tags attached (less shipping costs and overweight surcharges). All jewelry, sale, personalized, and special order purchases are final sale; no credits or exchanges are available.

PLEASE NOTE: Shipping and handling charges are non-refundable.

Where do I send my exchange?
Please send your return or exchange to:
Twinkle Twinkle Little One
2007 West Belmont Avenue
Chicago, IL 60618
USA

How do I make an exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the invoice and merchandise for exchange in an appropriate shipping box or envelope and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Please note: We do not refund initial or return shipping and handling charges. Items designated as FINAL SALE are not returnable for credit or exchange.

When my store credit be available?
Once your package has been received at twinkletwinklelittleone.com, your store credit will be processed within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. If you would like a hard copy of your credit please include a note with your items for exchange.

Questions? Call us Monday-Friday 10 a.m. to 6 p.m. Central Standard Time at (773) 472-3000 or email us at cs@twinkletwinklelittleone.com and we'll be happy to assist.

Shipping Information:

All orders are shipped via FedEx Standard Ground Shipping, unless you request 2nd day or next day. Orders are processed within 2 to 3 business days, and will arrive 5 to 9 business days from the date they were shipped. Special orders will take longer and you will receive an email once your order is processed with an estimated ship date.

If you are interested in shipping outside of the U.S. Please call us at (773) 472-3000
Shipping costs in U.S are based on your total purchase amount. Our shipping charges are as follows:

Total Sale Amount Standard Shipping Charge
$0-$49.99 $12
$150-$249.99 $17
$150-$249.99 $17
$250-$499.99 $20
$500 and up $25
Please note: Furniture and oversized items are subject to shipping surcharge.

If you require second day, overnight or Saturday delivery for your order please contact us directly at (773) 472-3000 or by email at cs@twinkletwinklelittleone.com. We can verify if the item or items are all available for second day, overnight or Saturday delivery as well as quote shipping prices for the order.

Twinkletwinklelittleone.com Privacy Policy

Twinkletwinklelittleone.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Personal information you provide when registering for an account, updating, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.

Personal information you provide will be used to process payments for orders and ship products. Occasionally, contact information may be used to send news or promotions with your consent. By visiting Twinkletwinklelittleone.com, you are accepting the practices described in this Privacy Notice.

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Copyright 2014 Twinkle Twinkle Little One • 2007 W. Belmont Avenue Chicago, IL 60618 • (773) 472-3000 • privacy policy